1. Introduction
Lucky Eight Media ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites, use our applications, or engage with our services (collectively, "Services"). Please read this policy carefully. If you disagree with its terms, please discontinue use of our Services.
2. Information We Collect
a. Information You Provide Directly We may collect information you voluntarily provide, including:
Name, email address, phone number, and other contact details
Account credentials (username, password)
Billing and payment information
Communications you send to us (support requests, inquiries)
Any other information you choose to provide
b. Information Collected Automatically When you use our Services, we may automatically collect:
IP address and general location data
Browser type and version
Device type, operating system, and device identifiers
Pages visited, links clicked, and time spent on pages
Referring URLs and exit pages
Cookie and tracking data (see Section 6)
c. Information from Third Parties We may receive information about you from third-party sources such as social media platforms, analytics providers, or advertising partners, which we may combine with information we already hold.
3. How We Use Your Information
We use the information we collect to:
Provide, operate, and maintain our Services
Process transactions and send related information
Respond to your comments, questions, and requests
Send administrative information, updates, and security alerts
Send promotional communications (where you have opted in)
Monitor and analyze usage patterns to improve our Services
Detect, prevent, and address fraud or security issues
Comply with legal obligations
Enforce our Terms of Service
4. How We Share Your Information
Lucky Eight Media does not sell your personal information. We may share your information in the following circumstances:
a. Service Providers We may share your information with third-party vendors and service providers who perform services on our behalf (e.g., payment processing, data analytics, email delivery, hosting). These parties are contractually obligated to use your information only as necessary to provide services to us.
b. Business Transfers In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change.
c. Legal Requirements We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).
d. Protection of Rights We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, potential threats to safety, or violations of our Terms.
e. With Your Consent We may share your information for any other purpose with your prior consent.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (pixels, web beacons, etc.) to collect and store information about your interactions with our Services. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our Services may not function properly without cookies.
We may use:
Essential Cookies – Required for the operation of our Services
Analytics Cookies – To understand how visitors interact with our Services
Marketing Cookies – To deliver relevant advertising (where applicable)
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access – Request a copy of the personal information we hold about you
Correction – Request correction of inaccurate or incomplete information
Deletion – Request deletion of your personal information, subject to certain exceptions
Opt-Out – Opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly
Data Portability – Request that we transfer your data to another organization or directly to you
California Residents: Under the California Consumer Privacy Act (CCPA), California residents have additional rights regarding their personal information. To exercise your rights, please contact us using the information in Section 12.
To exercise any of the above rights, please contact us at [email protected]. We will respond to your request within 30 days.
8. Children's Privacy
Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information promptly. If you believe we may have information from or about a child under 13, please contact us immediately.
9. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
10. Third-Party Links
Our Services may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last Updated" date at the top of this policy. Your continued use of our Services after changes are posted constitutes your acceptance of the revised policy.
12. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Lucky Eight Media Email: [email protected]